Contact Us
Customer Helpline
0845 872 1751 - Open Monday - Friday 8am - 6pm, Saturday 9am - 12:30pm
Customer Claims Helpline
Commercial Vehicle Insurance
0845 600 0676 - Open 24/7
Motor trade policies
0844 412 9996 - Open 9am - 5pm Monday - Friday only
All other policies
Office hours : 0844 871 0940 - Open 9am - 5pm Monday - Friday
Out of hours : 0870 606 1234
Legal and Taxation Advice Helpline
0845 330 1180 - Open 24/7
Commercial Legal Protection Helpline
0845 330 1180 - Open 24/7
Main Switchboard Number
01524 597900
Main Fax Number
01524 67456
questions@cornhilldirectbusiness.co.uk
Postal Address
Cornhill Direct Business
P.O Box 640
Lancaster LA1 3XD
Have we done something wrong? Let us know about it
Our aim is to get it right, first time, every time. If we make a mistake we will try to put it right promptly.
We will always confirm to you the receipt of your complaint within five working days and do our best to resolve the problem within four weeks. If we cannot we will let you know when an answer may be expected.
If we have not sorted out the situation within eight weeks we will provide you with information about the Financial Ombudsman Service.
Should you wish to make a complaint, then it should be directed to one of the following:
A complaint about the sale or administration of the policy:
Customer Service Controller
Cornhill Direct Business
PO Box 640
Lancaster
LA1 3XD
Telephone: 01524 542376
Email: complaints@cornhilldirectbusiness.co.uk
A complaint about any aspect of our policy other than the sale or administration of the policy (except Commercial Legal Protection cover):
Customer Satisfaction Manager
Allianz Insurance plc
57 Ladymead
Guildford
Surrey
GU1 1DB
Telephone: 01483 552438
Email: acccsm@allianz.co.uk
Any aspect of our Commercial Legal Protection Service other than its sale or administration:
Customer Relations Department
DAS Legal Expenses Insurance Company Limited
DAS House
Quay Side
Temple Back
Bristol
BS1 6NH
Telephone : 0117 934 0066
Email customerrelations@das.co.uk