Contact us
| Customer Helpline: | 0845 872 1751 | |
| Claims Helpline: | Commercial Vehicle | 0845 600 0676 |
| All other policies: | Office hours | 0844 871 0940 |
| Out of hours | 0870 606 1234 | |
| Legal and Taxation Advice Helpline: | 0845 330 1180 | |
| Commercial Legal Protection Helpline: | 0845 330 1180 | |
| Main Switchboard Number: | 01524 597900 | |
| Main Fax Number: | 01524 67456 |
Email: questions@cornhilldirectbusiness.co.uk
Postal Address
Cornhill Direct Business
PO Box 640
Lancaster
LA1 3XD
Customer Service & Complaints
Our aim is to get it right, first time, every time. If we make a mistake we will try to put it right promptly. We will confirm receipt of your complaint within five working days and do our best to resolve the problem within four weeks. If we are unable to do so, we will let you know when the answer may be expected. If we have not resolved the problem within eight weeks, we will provide you with information about the Financial Ombudsman Service. Should you wish to make a complaint, then it should be directed to the appropriate one of the following.
Any aspect of the Cornhill Direct Business service:
The Operations Director
Cornhill Direct Business
PO Box 640
Lancaster
LA1 3XD
Any aspect of the Policy:
Customer Satisfaction Manager
Allianz Insurance plc
500 Avebury Boulevard
Milton Keynes
MK9 2LA
Any aspect of the Commercial Legal Protection Service:
Customer Relations Department
DAS Legal Expenses Insurance Company Limited
DAS House
Quay Side
Temple Back
Bristol
BS1 6NH
Telephone: 0117 934 0066
Email customerrelations@das.co.uk