Premierline Service & Complaints
At Premierline, our aim is to provide you with excellent customer service. Our aim is to get it right, first time, every time. We'd really like you to tell us when we're doing things right and more importantly when we're doing things wrong.
If we make a mistake we will try to put it right promptly. We will always confirm receipt of your complaint within five working days and do our best to resolve the problem within four weeks. If we are unable to do so, we will let you know when the answer may be expected.
If we have not resolved the problem within eight weeks, and if applicable to you, we will provide you with information about the Financial Ombudsman Service.
Should you wish to make a complaint, please contact:
Customer Experience Team
4 Mannin Way
Lancaster Business Park
Call: 0345 330 1800
For customers whom have purchased a policy online or by other electronic means the European Commission has an online dispute resolution service. If you choose to submit your complaint at www.ec.europa.eu/odr it will be forwarded to the Financial Ombudsman Service.